Frequently Asked Questions



Can we stop a grocery store to shop before arriving at the hotel?
We don’t have problem to do a Quick Stop (20 minutes free of charge) if your arrival is from Monday to Friday but if you need more time the cost per hour is 35 USD if you will be taking more than 20 minutes please let us know. If your arrival is in Saturday or Sunday, (that are our busiest days) we would have to charge the hourly fee.
What if my flight changed?
If your flight is changed, please do inform us at your earliest convenience by calling our toll free numbers or at our 24 hours’ manager on duty mobile.
How do we find you at the airport?
When you arrive, and after your clear customs and immigration, you have to direct to the exit of the airport building, once outside, look around, our staff will be waiting for you, our staff will be wearing a White shirt with black pants, and in the right sleeve of the shirt you will find the logo of “AGI Tours”, and Holding an AGI TOURS sign with a banner with your name on it (or the name of the party leader). Remember you can have a Special banner for you event, or meeting we are happy to help you.
If my flight is delayed or if it is arriving ahead of time, what do you do?
If your flight is changed, please do inform us at your earliest convenience by calling our toll free numbers or at our 24 hours manager on duty mobile. Or you can write us a direct email.
We are traveling with children’s, do you have booster and baby seats?
Yes, we are committed with the security, it’s because of that we don’t forget our little costumers, you just have to let us know how many you will require and we’ll have them ready for your transfers and is free of charge.
I can´t find my hotel in your list, What do I do?
If you are comming to a hotel that is not listed on our database, please send us an email to agitours@agitours.com. with the Hotel name in subject and we will handle your reservation manually.
Is it Private or Shuttle Transfers?
All our services are private, you won´t be sharing the van with strangers or make multiple stops in the way; we want you to be comfortable and have a great time with your companions, because your time and comfort is very important to us.
Why Booking with us?
We have the newest vehicles of marks of prestige, our professional chauffeurs, drive with the utmost security that you and your companions deserve, without forgetting the punctuality, since you will not have to worry about being late for your meetings, hotel or flight.
Who is AGI TOURS?
AGI TOURS is a Mexican Family Business, with over 20 Years in the tourism market in Cancun & Riviera Maya, offering the best service, with the punctuality that you need and the luxury that you deserve.

Reva Bower Sheppard

I used the door to door service with AGI. Cancun Airport to Mia Reef in Isla Mujeres. It was worth the money to make my vacation stress free. They even brought us back to Cancun from the island in our own private boat instead of waiting on the public ferry. They were friendly and efficient. Take dollars for tips at the ferry and for the taxis. They work hard to carry and keep an eye on your luggage for you. I would use AGI again!

Eh You

Been using AGI Tours since 1998. Nice to arrive into Cancun and not worry about transportation to get out of the airport. AGI is ALWAYS on time and always waiting to pick you up. Professional courteous drivers with smiles on their faces and will actually have a conversation with you in Spanish or English. More than happy to answer any questions that you may have, especially if it's your first time in the Cancun area. HIGHLY RECOMMEND AGI TOURS!!

Silvia Peña

El mejor servicio! Muy recomendable! Siempre son muy puntuales y sus unidades están de lujo! Gran atención y el personal muy amable.

Kathryne G

There are many styles to travel from lugging backpacks around and staying in hostels (which I have done) to the opposite extreme of first class all the way (which I have never experienced)… until now that is. My relationship with AGI Tours goes back a number of years: from the very first time I spotted my name being held up by an AGI representative upon my first trip to Isla in 2005. In my experience, reliability is not always a guarantee when traveling in Mexico. You may have incorrectly assumed that the translation of “manana” was “tomorrow” but what it....

Leonardo Zapata

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Why book your airport transfers with AGI Tours & Transfers

PUNCTUALITY

Relax and enjoy, let us take care of your time, we are experts in it. Enjoy every minute of your trip with us.

PRIVATE & LUXURY

Who says you can´t travel with style?. Your transfer will be comfortable and the way you deserve it. We think that there is nothing like luxury, and the best way to enjoy it is with privacy and exclusivity of our services.

SECURITY

We are ready!, your safety is the most important thing and a priority for us, all our transfers are supervised so that they never exceed speed limits, and not only that, in addition to having vehicles with strong safety standards you count with a travelers insurance for your transfer. So when you do your tours and transfers with us you can be sure that your safety is in good hands.
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